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Orders and Returns

Return Policy

At Aurobliss we wish to recreate your in-store shopping experience online. Our goal is to ensure your 100% satisfaction with every product you buy with us.

Exchanges, Returns, Cancellation are allowed and are subject to certain terms and conditions.

Returns

1. 30-Day Money Back Policy: We know there are times when you may need to return or exchange your purchase with us. We extend this convenience to you through our 30-day money back policy, wherein you receive refund of the value of your original purchase.

  • Free return shipping available on products within 30-day exchange policy period.

 

2. Exchange for a lifetime: To ensure you always have the option to upgrade your purchase or exchange, we feature this service for your exclusive convenience. You can always own the latest and best product on our catalogue with this service. There will be only a minor deduction of 10% (or a minimum of Rs.1000) of the current value of the product, for our melting and recovery costs.

Difference in costs between original and upgraded product will have to be paid before delivery of product can be affected. Current market prices are derived by Aurobliss.com.

 

Cancellation

We provide you with the option to cancel the order if the situation forces you to do so, before the product is delivered to you. For cancellation, you need to send an email from the same mail id which you had used while placing the order. You will be getting a confirmation call from our Customer Support team and then your order would be cancelled and refund would be made as per the Refund policy and the related terms and conditions outlined here.

 

Refunds

Refunds will be made subject to the Return/cancellation policies, in the any of the following modes within 15 days of return of the product or upon the request for refund due to cancellation.

1. Credit card: Aurobliss.com will credit the amount to the same credit card which was used initially by the customer to place the order.  OR

2. Cheque or Wire transfer: The refund amount will be wired from our bank account to the bank account used at the time of order or a cheque for the amount will be issued for the customer bank account.

Terms and Conditions:

  • For 30 day Free returns, all products except gold coins and products customized for your requirements, are eligible.
  • The product should be in original, unused condition and should not have signs of wear and tear, for return/Money back.
  • The return parcel should be complete with order invoice/copy along with the certificate.
  • For 30 days Free return/Exchange, if the product was purchased using any promo code/discounts, only the discounted price paid by the customer will be refunded by Aurobliss.com
  • VAT will be applicable for money back transactions and currently this is 1%.
  • Aurobliss.com reserves all rights to change the value, prices subject to quality of the return/exchange product.

 

Contact Us: For doubts and clarifications, give us a call or send us an email and we will be happy to help you.

Gift Cards

Worrying about what Jewellery gift to give? The Aurobliss Gift Cards are the perfect way of showering love on someone special. Find out how to get your very own gift card here.